The Six Huge MISTAKES Photography Studio Owners Make In Their Marketing
By Robert Provencher
MISTAKE NUMBER ONE: They fail to have a five-year plan,
one-year and monthly goals.
'Tis true! Every business and great achievement started out as a plan.
Things don't just appear out of nowhere. Business's don't evolve out of
pixie dust and magical thinking. When you know what you want, you GET what
you want. Have a big picture plan and then you get to react and respond
according to that plan. Your marketing will have direction and will have
a much better chance of taking on wings. Much better.
Listen, many plans get changed, but all great deeds and success stories
all started with someone's really big vision or idea. Ray Kroc, founder
of Mc Donalds, when he first entered (he was a shake mixer salesmen)
the original Mc Donald's restaurant, thought to himself, when he saw the
simplicity and super-efficiency,..."hmm, if I could duplicate this,
I could sell every restaurant my mixers".
See, he wanted to duplicate and franchise the Mc Donalds deal (many
by the way had tried and failed) so he could sell them more mixers!
But, he had a plan, a vision. Duplicate the efficiency he witnessed that
day. And he did.
Many photographers start out: "I want to be a photographer."
And that's it. Some are lame enough and narrow-minded enough to think that
they are so unique, so talented, so good that the world will beat a path
to them. D'uh!
The really smart photographers start dreaming and create concrete
goals and steps from their dreams. And they are
pre-disposed to take action. I know I am. When I get an idea,
I implement NOW! Not later. Not when conditions are perfect,
but NOW. I have little patience.
Creating goals every year is important, then break it down to monthly goals
and steps. I have a list a mile long of stories that I've experienced from
writing down my goals. Have goals, and you build a foundation. Don't have
goals, and you risk being thrown about at the whims of destiny.
Goals are power. NO plans, no goals, no action steps, no nothing is nothing.
NOTHING.
I don't care how you explain it. Not having goals is the most impotent position
to put yourself into. Whenever I consult with photographers it's the first
thing I ask and get working one. Why bother otherwise? I can't work
with someone who doesn't know where they are going.
Never, ever denigrate your goals, talents, or personal vision. Ever. Avoid
negative self-talk like: "Oh, I could never do that". Instead,
ask deep, probing questions like: "How can I do
that?"
See yourself in five years. Next year. What will your studio
look like? Your clients? Your income? Your photography? Your home? Your studio?
Your health? List it all and give it color and feeling.
Here's another strategy to help you get clarity. Create a 'loves
list'. Yes, a 'loves list'. List all the things that you love. Everything.
Have a friend ask you: "What do you love?"
and start listing and writing everything that pops into your mind. That will
give you the basis for creating rock solid goals.
Believe it or not, having the courage and strength to create goals
is rare. The temptation is to take the path of least resistance.
Have stamina in the face of adversity, develop and maintain this quality in
all that you do, including your goals.
MISTAKE NUMBER TWO: They have a crappy product
There are a lot of "photographers" out there. It's so easy to get
into, especially these days with digital. Problem is, a digital camera and
some basic photoshop skills does not make you a photographer. I see it all
the time. There are no shortcuts to success. You need to build your skill
set and create the ability to repeatedly and consistently create impactive
and saleable images. Some people get there faster than others, but they do
have certain inherent risks, namely, thinking they have a special skill and
talent that will forever be viewed with awe. Never rest on your laurels, they
can too quickly become wreaths. Photography is like a unicycle. Stop peddling
and you fall off.
As you can see, there are risks at both ends of the spectrum, but the biggest
mistake when you have a crappy product is to have great marketing. When you
combine these two situations, you are increasing the speed at which the world
discovers you're crappy.
Truth is, there's nothing wrong with having a crappy product. We all started
there at some point. Just don't get ahead of yourself. Be realistic, open
and honest, and if you have the guts and determination, you will learn and
master the art of lighting, posing and exposing great images. You will get
good. Just don't start marketing before you have something decent to give
to people.
Even though it's easier than ever to get into photography, that doesn't mean
the playing field of business has changed too. Nor the fundamentals of good
photography. The rules of good business, like good photography, hasn't changed.
The fundamentals are sound and timeless. Unless you're into photography for
the fun of it, not to make money. Then you wouldn't be reading this would
you?
MISTAKE NUMBER THREE: They have crappy or no marketing
There was a time, just before digital came along and made everyone a photographer,
that all you needed to do was get some gear, lights, a studio, sign and business
card and you had a reasonable crack at success. Everyone thought we were magicians.
Wizards, with magical powers and mystery. Well, the genie is out of the bottle
and there is no more mystery to it. Anyone and everyone is a photographer.
Pick up the camera, point and shoot. It's that easy.
So, finally, we need to use effective marketing strategies. Combined with
a product that is NOT on par with anyones grandmother, who also happens to
now be a photographer. People will not flock to us the way they used to. We
need to offer great products and services that place us above and beyond the
current rage.
Now, we need to be responsible. I'd say about time. We've
had it too good for too long. Some have suffered, because in their own ignorance
and steadfast pig-headedness, never really were that good, and well, because
they didn't have to be. They were magicians.
That game is over. Get good and get marketing. Marketing that is realiable,
responsible, won't break the bank amd is measurable. Marketing that works.
And never delegate this to outside forces. Others know not how to sell your
product, especially ad agencies or sales reps from big media such as the papers,
radio and TV.
MISTAKE NUMBER FOUR: They jump to media
And they totally skip the first two essential steps in the marketing process.
Namely, message and market. You must follow the order correctly in order to
have a smart and effective marketing in place. What do I mean?
Here's the three steps, and I bring this up in every presentation I do:
*Market
*Message
*Media
In THAT ORDER. Admittedly I didn't create this idea. It was largely inspired
by Dan Kennedy, who likely heard it elsewhere and brought this simple yet
powerful idea to us.
Here's how it works: Know who your market is. If you're
selling scenery photographs, who's going to buy them? If there is no market,
give up on that idea. You can't sell something to anyone that is not interested,
can you?
When you have your market, and a hungry one hopefully, create poweful
messages (offers) designed to speak to that market. Wedding packages,
senior sessions, baby sessions, kids klubs, family programs..get away from
the one size fits all pricing and create offers that
sizzle and resonate. Make it irresistable. Of course,
have a great product too, but very innovative in the way you 'package, bundle
and widgetize it'. Think Starbucks. All they sell is coffee: re-packaged.
When you've done those two steps, NOW you get to go to the media phase. And
not until then. The great thing about creating these in order is that once
you get to the media, half the battle is won, or more.
You know who they are, you have a great offer, now go get em!
Remember, if everyone is your market, then no one is. Niche
your services. Define them. There are no exceptions to this rule. Once you
figured out a market that is small enough to get your arms around, yet big
enough to be profitable, the delivery method, or media, can often be very
affordable.
Direct mail is one technique that makes sense. But, again, I harken unto
you. DON'T, I repeat, DON'T use it until you figured out the first two steps.
It happens to be my favorite. Websites are great too, but hard to work unless
and until you can get people to check it out. Display, offers through affiliations,
cross-marketing, all are media that are very easy to use and easy
on the pocket book.
The temptation is to skip the first two because we think others can do it
for us, a magic wizard who waves his wand and clients start calling, or we're
simply too dang lazy. Take your pick. Matters not. Failure is failure, no
matter which road you take there.
MISTAKE NUMBER FIVE: Fail to build the herd
It's called database marketing, and is the biggest secret of all for those
who care and dare to use it. What is it? Simple. Keep a log of all your PAST
clients, and keep in touch with them. Via phone, mail or email.
Simple, ain't it? And it's cheap, very reliable (unless you did something
to really get on their bad side, in that case you have other issues).
Most business's fail to use this strategy, yet it is where the gold
is. Past clients are proven. They do not need to be sold to you, they already
are. They are trained and ready to buy again. And refer all
their friends, more folks just like them. How cool is that?!!
It just takes a little extra work, foresight and planning. I have no more
on that idea since it's so obvious and easy. There's no excuse for failing
in this area.
MISTAKE NUMBER SIX: Think a great photograph is the marketing
and is enough. Focus on all things photography-equipment, technique etc and
ignore the marketing.
I see this one allllll the time. It's like a disease, a sickness. Don't get
me wrong. I love good lenses, the latest cameras, cool pieces of equipment
that make my life easier, and help open up the way to better photography,
but so many are solely focused on gear and all things techie, bouncing around
from one set of widgets to another workflow strategy, fooling themselves into
somehow thinking that in it all will results sales and a marketing.
Do you see yourself in that? Don't feel bad. You're in good company and a
lot of them. We are all prone to this dreaded sickness to some degree or other.
It's part of being a photographer. Just don't let it overwhelm. Know when
to drop it all and focus on the marketing. This, sadly, can be very tough
to do.
Taking a great photograph is of course a great thing. Having taken only one
and received accolades for it means nothing. Being able to take good photographs
needs to be consistent. I know many very talented photographers who for some
reason or other think that that's all they need to do. Sad. And they often
fail and struggle. Such a waste of talent, when the answer is right there,
under their noses. It's called marketing.
Photography is not separate from business. It, like any business, is an idea.
And that idea starts with an individual, you. It requires a level of responsibility,
something that may not be present when you are working for someone else. Wealth,
success and prosperity, both financially and creatively, are all responsibilities.
Your business, like any business, is a reflection of the owner. You. If the
business is sick, then the owner is sick.
You need to take total responsibilty. Don't look for get rich, get successful
overnight solutions. They don't exist. Learn to innovate. Be resilient and
flexible, because when you start the ball rolling and growing your business,
opportunities will be brought to you on a platter.
I know, I've experienced it too many times in my life. There is no place
for whinning, crying, self-pity, or worse yet, entitlement mentality. You
know, "Dammit, I'm good, and the world owes me" kind of
BS. You could phrase it any way. "I have a degree ( or seniority, or
in the union), therefor I am entitled".
That attitude sucks big time and is like poison. Avoid it
like the plague.
A carpenter builds his castle, just like you build your dream, not because
he has some basic carpentry tools. He has a plan. Good ingredients. Time.
Patience. He builds, one brick, one wall at a time. Then he gets to step back
and see all that he has created.
It's the same for you. You have a plan, you start today, right now, working
with whatever you have at your disposal, and start building, one brick at
a time.
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